Resource Center

Blocked Areas for CheckCards 

Financial institutions across the country have seen a significant increase in checkcard fraud on customer accounts. While customers may not be responsible for fraudulent charges when the bank is alerted promptly, these charges do create serious concern for customers about the security of their accounts.

To minimize the concern of cardholders and risk to the bank, Cadence Bank has blocked the use of your checkcard in some countries and at discount merchants in certain US states to help reduce fraudulent activity/scams with our checkcards.  However, if you do travel to a blocked state/country, you will still be able to use your CheckCard for PIN based transactions.

We apologize for any inconvenience this may cause, but these procedures are designed to help protect our customer's information in areas we have found increased risk.

Below is a list of states and countries  that have been blocked due to possible fraudulent activity/scams.  Please contact us at 1-800-636-7622 (M-F, 7 a.m. - 5 p.m. CST) option "5" to ensure the acceptance of your card if you are traveling to one of these states or countries.

As of 11/11/11
States (only blocked at certain discount retailers for purchases over $100)

California
New Jersey
Indiana

Countries

Cuba
Iran
Myanmar
Sudan
Lebanon
Australia
Spain

 
Travel Tips for CheckCard Usage

If you are planning to travel outside of your state, please call us at 1-800-636-7622 (M-F, 7 a.m. - 5 p.m. CST) option "5".  We will check your destination against our blocked States list and temporarily unlock your card for that destination, if necessary.
 

If you do travel to a blocked state, you will still be able to use your CheckCard for PIN based transactions.
 

Representatives from our Fraud Detection service may call you if there has been any suspicious activity with your debit card. It is important we have the best phone number on file to reach you in the event that you have a transaction blocked - in most cases, your mobile number. Call us at 1-800-636-7622 (M-F, 7 a.m. - 5 p.m. CST) option "0" to update your contact info.
 

Carry an alternate form of payment such as a credit card as backup when you travel.
 

If you have an issue with your checkcard transactions while traveling, call1-800-636-7622 (M-F, 7 a.m. - 5 p.m. CST) option "5".